Power of the pen

I refer to my letter 'Bus card problems' (July 13). To my surprise, at 9.30am on the morning of July 13, a gentleman from Autobus de Leon called, telling me he had just seen my letter referred to above, apologised for the inconvenience caused, requested payment details/particulars of my wife and assured me that her Tallinja card will be delivered within two days. On July 15, I waited for the postman and when he came by I asked him if he had mail from Malta Transport addressed to my wife. I could not believe it when his answer was yes. At long last, after a saga of 77 days from when she had... This article is part of our premium content. Full story is available on Times of Malta Premium.

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