The recently established financial services arbiter has started accepting complaints, however, they should be filed in Maltese, it has insisted. In a statement sent in English and Maltese, as is the usual practice in Malta, the Arbiter for Financial Services this week informed the public that complaints could start being lodged with its office. As of this month, complaints are being handled by this new specialised, independent institution instead of the Malta Financial Services Authority. The office, established by law, is headed by lawyer and former Labour candidate Reno Borg, and its competence will be to award up to €250,000 in compensation for cases dating back to 2004. However, "the Office of the Arbiter insists that complaints should be made in Maltese". When contacted, chair of the management and administration board Geoffrey Bezzina said the office had made this request as all tribunal proceedings were conducted in Maltese. Non-Maltese speakers could still submit complaints in English, he added. However, although they would be accepted and registered, the office reserved the right to request a Maltese translation. Mr Bezzina said that, where possible, complaints filed...
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