Malta is the only country in Europe where all public services are available online, a European Union benchmarking report has found. The EU Commission's 2016 eGovernment Benchmarking Report found that Malta, Austria, Estonia, Portugal and Finland lead the way in Europe when it comes to the online provision of government services. But while the Maltese government has succeeded in the digital transition of public services, the report also found that many locals simply aren't making use of online services, with barely over 50 per cent of those surveyed saying they had interacted with public authorities online in the previous 12 months. The report suggests Estonia as an ideal model for Malta to emulate, with the Baltic country having invested in increasing awareness of its eGovernment services. The eGovernment report measured four different indicators in determining how governments performed when it came to the provision of eGovernment services. The first indicator was user centricity, which looked at how user-friendly eGovernment services were. With an overall 95 per cent score, Malta ranked first on this indicator. The second indicator, transparency, measured the extent to...
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