It is expansion time at Malta International Airport. After turning higher profits last year and registering its 45th consecutive month of passenger growth, CEO Alan Borg talks to Kurt Sansone about a €78 million investment. Restrooms at Malta International Airport come equipped with an electronic voting system that allows customers to rate the experience. Responses are recorded in real time and three consecutive negative votes will prompt cleaners to check out the toilets. Fancy as it sounds, the system may seem like a detail within the complexities of an airport operation that handles millions of passengers a year. But for chief executive Alan Borg, attention to detail is important to ensure MIA offers its customers a positive experience. "If the detail is right, everything else falls into place," he tells me. Detail is what Malta needs in its every aspect to continue attracting more tourists, he adds. I meet him in his office on the second floor of the terminal building. The wide window has a breathtaking view of the airport runway with the villages of Kirkop and Safi in the background. Mr Borg was appointed CEO just over a year ago and has captained a successful year for the...
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