Four of the internet's biggest companies have signed up to a new EU code of conduct pledging to do more to shut down online hate speech. According to the guidelines, Facebook, Twitter, Microsoft and YouTube will strive to remove all hateful comments within 24 hours of them being uploaded. The internet giants have also pledged to fast-track the flagging of hate speech by civil society organisations identified as 'trusted reporters', as well as to promote "independent counter-narratives" to hate speech. Although Facebook, Twitter and other online platforms already had hate speech policies and community guidelines in place, this code of conduct will standardise the reporting process while laying out a baseline of best practices for other platforms to follow. Hate speech has become a massive problem for social media platforms. Last year, Twitter's then-CEO Dick Costolo wrote a memo saying he was "frankly ashamed" of how the network had failed to shut down hate speech. Over the subsequent 12 months, Twitter took down 125,000 terror-related accounts. An AI bot Microsoft launched on Twitter last March spent less than 24 hours online after users taught the bot how to hurl racial...
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